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About Us

Find out why training often
doesn't stick...
Strong for Performance
...and what to do about it.


Our Team

Dennis E. Coates, Ph.D.

CEO and Co-Founder

Denny is the creator of ProStar Coach, a new kind of online virtual coaching service for developing personal strength and people skills. He’s been in the learning and development business for over 35 years, and CEO of Performance Support Systems, Inc., since 1987. During that time, he has focused on helping people learn and grow stronger for the challenges of life and work.

In 1994 Denny created 20/20 Insight, an online multi-source survey platform. Since then it has been used by millions of people worldwide to assess and develop managers and employees. These days he designs new features and writes content for the innovative ProStar Coach online self-directed learning program, which supports continuous reinforcement of skills and behavior patterns.

For decades, he’s been pursuing two questions. How do people learn - how does it really happen in the brain? And what can people learn that will make the biggest difference in their lives?

Meredith M. Bell, M.A.

President and Co-Founder

Meredith loves encouraging action-oriented people to make changes that help them achieve greater success. She’s been doing this as president of Performance Support Systems (PSS) since 1987. During that time, Meredith has coached thousands of business leaders and salespeople.

Meredith is a major contributor to the learning materials in all the company’s products, especially ProStar Coach. This unique virtual coaching system combines assessment, learning resources and a self-selected coaching network to help people ingrain skills and new behavior patterns.

During her professional career of more than 37 years, Meredith has been in the role of coaching, encouraging and helping others deal with their challenges. Known on the Internet as Your Voice of Encouragement, Meredith regularly shares encouraging insights she’s gained in her life’s journey.

As the head of marketing and sales for the company, Meredith is always looking for great joint-venture and affiliate relationships.

Paula SchlauchPaula Schlauch


Paula has been Vice President and CFO of Performance Support Systems since 1991, and she has over 30 years’ experience in banking and business management. Her executive responsibilities include administration of financial, legal, personnel and resource programs within PSS.

Paula has been studying subtle energy therapies for more than 12 years and is a Healing Touch Certified Practitioner and RoHun Facilitator. She volunteers at local hospitals and healing sanctuaries as an energy therapist. • 800.488.6463 • 757.873.3700 • © Performance Support Systems • All Rights Reserved.